Support

01 How to reach us

Messages sent outside those hours are answered on the next working day.

02 Orders

Your orders live under Profile → My Orders, each with its current status. If you need an order changed or cancelled, message us as soon as you can — we can usually do it while the order is still being prepared, but not once it has left with the courier.

Everything is cash on delivery. You pay the courier when the order is handed to you, and no card or bank details are ever entered in the app. If someone asks you to pay any other way in our name, do not pay — tell us instead.

03 Delivery

Delivery cost and an estimated arrival are shown at checkout before you confirm. Personalized shirts need extra time to print, shown on the product page. Estimates are not guarantees.

If an order is late, or the courier could not reach you, message us with the order number and we will chase it and arrange a new attempt.

04 Returns, exchanges & refunds

Message us to start a return and we will arrange collection — there is no form to fill in.

• Within 30 days of delivery, for items that are unworn, unwashed and in their original condition and packaging.
• Personalized items cannot be returned — unless they arrive faulty or damaged, or do not match the name, number or size you confirmed. Then we replace or refund them.
• Approved refunds are paid within 10 business days of inspection, as cash, bank transfer or wallet credit, whichever we agree with you.

The full policy is in the Terms of Service.

05 Something arrived wrong or damaged

Send us a photo of the item and the order number. Wrong item, wrong size, print error, or damage in transit — we replace it or refund you, and collection is at our cost. Do this within a few days of delivery if you can, while the packaging is still to hand.

06 Deals, coupons, wallet credit & referrals

Group deals and buy-and-get offers apply only once their stated conditions are met inside the offer's window; if they are not met, the standard price applies and you can cancel before confirming. Referral credit is granted after the person you referred has had their first order delivered and paid for.

Wallet credit can only be spent on orders in the app — it has no cash value, cannot be withdrawn or transferred, and is lost if the account is deleted. If a coupon or credit did not apply the way you expected, message us with the order number and we will look at it.

07 Predictions & prizes

Entry is free and no purchase is needed. Points and rankings can be shown as provisional and corrected afterwards, and a contest can be voided if a match is postponed or the scoring data is wrong. If your points look wrong once a round is final, tell us which match and we will check it.

08 Account, sign-in & notifications

• Cannot sign in. Check the phone number and country code, and that you have signal for the SMS code. If the code does not arrive after a couple of minutes, message us.
• Changed your phone number. Message us from the old number if you still have it, or tell us both numbers, and we will move the account.
• Notifications. Turn order and deal alerts off or on at any time in your device settings for تي شيرت.
• Deleting your account. Do it yourself in the app, or ask us — see Delete my account. Note that unused wallet credit is forfeited.

09 Report a bug

If something in the app crashes or will not load, send us a screenshot along with your device (iPhone or Android), the app version from Profile → Settings, and what you were doing when it happened. That is usually enough for us to reproduce it.

10 Your data

What we collect, why, and how to ask for a copy or a correction is set out in the Privacy Policy. Requests about your data go to the same email above.