Terms of Service

01 Eligibility

• The Service is intended for individuals 13 years of age or older.
• You may browse and shop without creating an account. Registration is optional.
• Order history, saved addresses, wishlist, wallet credit and prediction contests require a registered account.
• If you are under 18, use the Service only with the involvement of a parent or legal guardian, who accepts these Terms on your behalf.

02 Account registration & security

1. You create an account using your phone number, verified by a one-time SMS code. There is no password. Authentication is handled by Firebase Authentication (Google LLC).
2. Provide accurate information and keep it current.
3. You are responsible for keeping your credentials confidential and for activity under your account.
4. You may delete your account at any time — see Delete my account.
5. Deleting your account removes your profile, saved addresses and wishlist. Order records and credit balances are handled as described in section 9 and in the Privacy Policy. Some records are retained where law requires.

03 Products & pricing

1. We sell clothing, sportswear and related accessories only — no prohibited or regulated items.
2. Prices are listed in Israeli new shekels (₪ / NIS) and include VAT where applicable.
3. Prices, availability and delivery costs may change at any time. Changes do not affect orders we have already confirmed.
4. Product images, badge artwork and colours are shown for illustration. Minor variation in shade, print placement and finish is normal and is not a defect.
5. A product described as “replica” is not an officially licensed authentic garment. A product described as “authentic” is supplied as such by our supplier. We do not claim affiliation with, or endorsement by, any football club, league or governing body unless expressly stated.

04 Customized & personalized items

1. You can personalize garments with a printed name (up to 10 characters), a printed number (0–99), and selected badges.
2. You are solely responsible for the text you submit. You confirm it does not infringe anyone’s trade mark, name or other rights, and is not offensive, obscene, hateful or unlawful.
3. We may refuse or cancel any personalization request at our discretion, including after an order is placed. If we do, we refund you in full.
4. Personalization is applied after you order. Customized items cannot be returned or exchanged except where the item is faulty, damaged, or differs from what you confirmed. See section 8.
5. The in-app preview is a representation. Exact letter spacing, font rendering and print position may vary slightly on the finished garment.
6. Customization cost and processing time are displayed before you confirm the order.

05 Orders & acceptance

1. Placing an order is an offer to buy. A contract forms only when we send you an order confirmation.
2. We may decline or cancel an order for reasons including suspected fraud, stock unavailability, pricing errors, undeliverable addresses, unacceptable personalization text, or breach of these Terms.
3. If we cancel a confirmed order you pay nothing, and where you have already paid we refund in full.

06 Payment

1. You pay the courier in cash when your order is handed to you.
2. We do not collect, process or store payment card details.
3. The amount due is the order total shown at checkout, including delivery cost and less any coupon, deal discount or applied wallet credit.
4. Refusing to pay on delivery, or repeatedly failing to accept delivered orders, may result in suspension of your account or refusal of future orders.

07 Delivery

1. Delivery is available within Palestine only.
2. Delivery cost depends on your area and is shown at checkout before you confirm.
3. Estimated delivery is shown at checkout. Personalized items need additional processing time, shown on the product before you order. Estimates are not guarantees.
4. Provide an accurate address and a reachable phone number. We are not responsible for delays or failed delivery caused by incorrect details, or by no one being available to receive the order.
5. Risk in the goods passes to you on delivery.
6. Checkout is delivery-only. Collection in person is available only where we have expressly arranged it with you.

08 Returns & refunds

1. You may request a return within 30 days of delivery for items that are unworn, unwashed, and in their original condition and packaging.
2. Personalized items are excluded and cannot be returned or exchanged — unless the item is faulty, damaged on arrival, or does not match the personalization you confirmed.
3. To start a return, contact us in-app or at tahaynaobada@gmail.com. We will arrange collection.
4. Approved refunds are paid within 10 business days of inspection. Because orders are paid in cash, refunds are issued as cash, bank transfer, or wallet credit, as agreed with you.
5. Where a discount, deal or coupon applied, the refund reflects the amount you actually paid, not the pre-discount price.
6. Nothing here limits your statutory rights in respect of faulty goods.

09 Deals, coupons, wallet credit & referrals

1. Deals and coupons. We offer group deals, buy-and-get offers, bundle pricing and direct price drops. Each has its own conditions, qualifying products and validity period, shown with the offer. Offers may change or be withdrawn at any time before you place an order, and cannot be combined unless stated.
2. Group deals. A group deal applies only once its stated conditions are met within its validity window. If they are not met, the standard price applies and you may cancel before confirming.
3. Referrals. Where enabled, you may earn credit by referring new customers. Credit is granted only after the referred customer’s first order is delivered and paid for.
4. Wallet credit has no cash value and cannot be withdrawn, transferred or exchanged for cash; may be spent only against orders in the Service; is forfeited if your account is deleted, suspended or terminated; and may expire where an expiry is stated when it is granted.
5. Abuse. Multiple or fake accounts, self-referral, automated means, or any other manipulation of deals, coupons, referrals or wallet credit will result in forfeiture of credit and may result in account termination.

10 Prediction contests

1. We run match prediction contests awarding points, weekly rankings and prizes.
2. No purchase is necessary to enter or win. Entry is free to any registered user.
3. Results, points and rankings may be shown as provisional and can be corrected. Final standings are those we publish as final.
4. We may void a contest — before or after results are shown — where a match is postponed, abandoned or cancelled, where scoring data is wrong or unavailable, or where the contest is affected by a technical fault or manipulation.
5. Prizes are as described at the time of the contest, are non-transferable, and carry no cash alternative unless we state otherwise. We may substitute a prize of equal or greater value.
6. We may exclude any entrant we reasonably believe has used multiple accounts, automated entry, or any other unfair method.
7. Our decision on contest outcomes and prize allocation is final.

11 What you submit

1. The text you submit is the name and number to be printed on a garment, the display name shown with your predictions, and anything you send us in a support message.
2. You keep ownership of it, and grant us a non-exclusive, royalty-free licence to use it to fulfil your order and operate the Service.
3. Do not submit content that is unlawful, offensive, misleading, infringing, or that impersonates another person.
4. We may refuse or remove any submission at our discretion — see section 4 for personalization.

12 Intellectual property

All content in the Service — its design, text, graphics and software — is owned by us or our licensors and protected by law. Third-party club names, crests and badges remain the property of their respective owners. You may not reproduce, distribute or create derivative works from our content without our prior written consent.

13 Acceptable use

You agree not to:

• misuse, disrupt, or attempt to gain unauthorized access to the Service;
• transmit malware or interfere with its security;
• scrape, harvest or systematically extract data from the Service;
• use the Service for any unlawful purpose or to infringe the rights of others;
• resell products bought through the Service in a way that misrepresents their origin.

14 Privacy

Your personal data is handled in accordance with our Privacy Policy, which forms part of these Terms.

The Service uses Firebase (Authentication, Firestore, Cloud Messaging) and a content delivery network to operate. What we collect and why is set out in the Privacy Policy.

15 Notifications

With your permission we send push notifications about your orders, deals and prediction contests. You can turn these off at any time in your device settings. Transactional messages about an order you have placed may still be sent by other means.

16 Suspension & termination

We may suspend or terminate your access, with or without notice, where you breach these Terms, where we suspect fraud or abuse, or where required by law. You may stop using the Service and delete your account at any time.

17 Disclaimers

• The Service is provided “as is” and “as available”.
• We do not warrant that it will be uninterrupted, timely, secure or error-free, or that defects will be corrected.
• Match data, fixtures and results in prediction features come from third-party sources and may be delayed or incorrect.
• Nothing in these Terms excludes liability that cannot be excluded by law.

18 Limitation of liability

To the fullest extent permitted by law, our total liability arising out of or in connection with an order is limited to the amount you paid for the product(s) in question. We are not liable for indirect or consequential loss, or for loss of profit, data or goodwill.

19 Governing law & disputes

These Terms are governed by the laws of Palestine. Raise any dispute with us in good faith first at tahaynaobada@gmail.com. Disputes that cannot be resolved are subject to the exclusive jurisdiction of the courts of Ramallah, Palestine.

20 Changes to these Terms

We may update these Terms. Where changes are material we will give at least 14 days’ notice in the app or by email before they take effect. Continuing to use the Service after that date means you accept the updated Terms.

21 Contact